Responsible Gaming

Gaming Should Be Entertainment

At Neosurf Casino, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it carries risks and should only be enjoyed with money you can afford to lose.

Please gamble responsibly and within your means. If you find yourself struggling to control your gambling habits, support is available.

Age Verification

In Australia, you must be at least 18 years of age to participate in online gambling activities. Neosurf Casino is strictly for players aged 18 and over.

By accessing this site, you confirm that you are 18 years of age or older and meet all legal requirements to gamble in your jurisdiction.

Warning Signs of Problem Gambling

Please be aware of the following warning signs that may indicate problematic gambling behaviour:

• Spending more money or time gambling than intended
• Chasing losses by gambling more to recover money lost
• Feeling anxious or irritable when unable to gamble
• Hiding your gambling activities from family or friends
• Lying about the amount of time or money spent gambling
• Using gambling to escape problems, stress, or negative emotions
• Borrowing money to finance gambling
• Neglecting work, school, or family responsibilities due to gambling
• Experiencing relationship problems because of gambling
• Unsuccessful attempts to cut down or stop gambling

If you recognise any of these signs in yourself or someone you know, please seek help immediately.

Self-Help Tools & Features

Neosurf Casino provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose during a gaming session
• Reality Checks: Receive regular notifications during gameplay to remind you how long you've been playing and how much you've spent
• Time Limits: Set session time limits to control how long you play
• Self-Exclusion: Temporarily or permanently exclude yourself from Neosurf Casino if you need a break from gambling

We encourage you to use these tools to manage your gambling responsibly. Contact our customer support team for assistance in setting up these features.

Support & Help Resources

If you are struggling with problem gambling, help is available. We recommend reaching out to one of the following organisations:

Australia

• Gambling Help Online – Free counselling and support for problem gambling
  www.gamblinghelponline.org.au
  Phone: 1800 858 858 (free call)

United Kingdom

• GamCare – Free support and information about problem gambling
  www.gamcare.org.uk
• GamStop – National self-exclusion scheme for online gambling
  www.gamstop.co.uk

Canada

• Responsible Gambling Council – Resources and support for problem gambling
  www.responsiblegambling.org

United States

• National Council on Problem Gambling – Helpline and resources
  www.ncpgambling.org
  Phone: 1-800-522-4700

Germany

• Bundeszentrale für gesundheitliche Aufklärung – Health education and support
  www.bzga.de

Need Help?

If you or someone you know is struggling with problem gambling, please seek help immediately. There is no shame in asking for support—help is confidential, free, and available 24/7.

Contact one of the organisations listed above or speak to our customer support team about self-exclusion options. Your wellbeing is our priority.

Gambling should be fun. If it stops being fun, it's time to seek help.